The onsite event registration is at the KTC Registration Desk, at the entrance to the conference hall “Tomislav”, located on the main convention floor of the hotel. Please follow the signs from the lobby to the convention floor.
Effective Project Team Communication in the New Virtual World / 2 days of practical and interactive learning sessions
Workshop Focus:
Understand the principles and practice of effective communication in a Virtual / Online setting
Assess how you communicate and what the skill gaps are; then practice improvements
Design and deliver powerful & concise messages and practice with peers
Learn how to effectively communicate in a range of typical situations, such as team meetings, reporting, persuading, negotiating and resolving issues
Leverage the effectiveness of your interaction with other virtual parties, whether they be customers, senior managers, team members or other stakeholders
Overview:
In today’s volatile, uncertain, complex and ambiguous business world, successful organizations are those that have the leadership and the skills to adapt rapidly.
Recent events have brought this forcefully home
To add to the challenges, we live in a project-driven, complex and global business environment, in which the traditional hierarchical lines of structure, authority and reporting no longer have the central importance that they once had. Instead, successful companies have realized that project-based teams spanning networks across functional, global, and seniority divides are required if they are to meet the ever-increasing challenges of delivering high complexity projects on time and in a competitive environment.
Whereas once technical skills were sufficient, recent reports have highlighted communication skills, as one of the biggest skills gap experienced by today’s Project Team. And the reality is that this communication is of necessity now largely in the virtual world.
This workshop is designed to address that skills gap, and provides participants with not only solid knowledge, but practical communication tools, techniques and skills that they can use immediately.
Why attend this course if you are a Project / Program Manager?
The biggest skills gap faced by programs and projects in this complex and global business world is communication. Project managers spend 90% of their time communicating, and there is a direct correlation between excellent communication and project success. For projects to be successful, managers need to adapt quickly and efficiently to challenges and opportunities presented by this new and required virtual communication environment. This course gives project and program managers the skills to do this.
Why attend this course if you are an Engineer or other Technical Specialist?
It has been said that ‘communication’ is what is understood by your audience. And unfortunately, messages are often lost or misunderstood during the process of communication. Great communicators have the critical skills necessary to ensure not only that the intended message is understood, but also that the message is persuasive. The virtual communication world presents additional challenges, but also opportunities for those with the skills and the confidence to adapt to it. This course provides you with the essential skills and practice so that you are confident in using them.
What are the Business Benefits for your organization?
Poor communication is a common feature of failing projects and programs. And communication is not just words –communication must also persuade, negotiate, resolve conflict, get stakeholders on side, convey powerful messages. Virtual communication presents additional challenge, but it also presents opportunity for the organizations able to quickly adapt to the new environment. This course will give your teams the confidence and skills that they need to effectively and successfully communicate in our new virtual world.
Who Should Attend this Workshop?
∙ Project / Program Managers
∙ Project Team Members
∙ PMO Leads
∙ All others interested in improving their communication skills in both face-to-face and virtual environment
This workshop awards 14 PDUs to PMP® certified and other PMI® credential holders
| CREDENTIAL | PMP® | PgMP® | PfMP® | PMI-ACP® | PMI-PBA® | PMI-RMP® | PMI-SP® |
| Technical Project Management | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Strategic & Business Management | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Leadership | 16 | 16 | 16 | 16 | 16 | 16 | 16 |
| PDU Total | 16 | 16 | 16 | 16 | 16 | 16 | 16 |
Welcome ∙ by your ∙ Workshop Leader
Dear participant,
The world is changing rapidly and we’re doing our very best to address these challenges as quickly and adequately as humanly possible, in these turbulent times.
Thanks to Goran and KTC International for hosting me once again! It is always a pleasure to come back to Zagreb, a great city I’ve been visiting each year since 2006.
As always, I am looking forward to meeting you in person on September 21st, 2020 in Hotel Antunovic!
Warm regards,
Rick Graham, PhD, PMP
Founder and Managing Director
Graham & Partners
Seminar schedule / book it now
PART 1
SESSION 1: Setting the Scene
· The importance of great communication
· The building blocks of communication
· Different modes of communication:
- Customers
- Senior Management
- Team
- Other Stakeholders
· The Virtual environment
SESSION 2: Communication Skills
· What is communication?
· Communication Intelligence
· Barriers to communication
· Cultural issues
· What you say vs. how you say it vs. body language
· Active Listening
· Problem solving & resolving conflicts
· Knowing yourself
· Empathy – seeing things from the other parties perspective
· How small things can make a difference
>>> Fresh coffee & snacks are served during networking breaks in-between sessions <<<
Lunch
A great opportunity to engage in a casual chat with Rick Graham and your fellow delegates. Lunch will be served at the main hotel restaurant, providing a variety of specialties ranging from traditional Croatian food to best international cuisine.
PART 2
SESSION 3: Virtual Collaboration & Leadership
· Virtual team challenges and advantages
· The 6 skills of virtual collaboration
· Planning for virtual collaboration
· Being a great virtual leader
· Managing people in the virtual world
SESSION 4: Effective Presentation
· Presentation Planning
· Constructing an effective & compelling presentation
· Delivering the message
· Handling questions
· Dealing with a ‘hostile’ audience
· Sources of authority (where there may be limited ‘actual’ authority)
>>> Fresh coffee & snacks are served during networking breaks in-between sessions <<<
The end of Day 1
Day 1 Re-cap
Your instructor will briefly reflect on the key learning points of Day 1 and outline the goals for the Day 2.
PART 3
SESSION 5: Modes of Communication
· Team meetings & team building
· Managing people
· Reporting
· Delivering bad news(!)
· Negotiation
· When to use writing as follow up and how
SESSION 6: Communicating with Customers
· What do customers want?
· High impact meetings
· Structuring & controlling questions
>>> Fresh coffee & snacks are served during networking breaks in-between sessions <<<
Lunch
A great opportunity to engage in a casual chat with Rick Graham and your fellow delegates. Lunch will be served at the main hotel restaurant, providing a variety of specialties ranging from traditional Croatian food to best international cuisine.
PART 4
SESSION 7: Communicating with Senior Management
· What does senior management want?
· Senior management communication styles
· Dealing with tough approaches
· Building relationships
· The importance of delivering on promises
· The elevator pitch
SESSION 8: Communicating with Internal Stakeholders
· Influencing without authority
· Organizational collaboration and its effect on the customer experience
· Doing your homework
CLOSING SESSION: Re-caps & Where to Start
· Summary
· Action plan
>>> Fresh coffee & snacks are served during networking breaks in-between sessions <<<
The end
Workshop Leader / meet your instructor
Richard "Rick" Graham, PhD, PMP
Founder and Managing Director | Graham & Partners
RICK GRAHAM has been involved in projects for over 20 years. He has been active with a wide range of industries, including pharmaceuticals, chemicals, engineering and manufacture, construction, information systems and telecommunications and has held senior roles in Astra Pharmaceuticals, Eli Lilly, IMC and British Alcan.
Rick has a special interest in the risk and recovery aspects of projects, as well as in project contracting. He teaches a module of the MBA and Operational Research courses of a major UK business. Rick is a certified Project Management Professional® by PMI® and is a member of PMI’s Risk Management Special Interest Group.
Rick is a popular key-note speaker and course facilitator on the number of project management topics, including Risk, Governance, Financial Aspects and Recovery of Projects, as well as Program & Portfolio Management.
His recent assignments include delivering project consultancy and management training work for British Telecom, Deutsche Telecom, BP, Bechtel Corporation, Dubai Construction Authority, Vodafone, Siemens, Skanska, Tetrapak, Microsoft, Nokia, Ericsson, Gazprom and Intesa Sanpaolo Group among others. Rick is also a certified lawyer and certified public accountant in the UK.
Rick is well-known to PMI communities in his home country of UK, Belgium, Finland, Germany, the Netherlands, Norway, Sweden, Switzerland and the US. He's also actively presenting in Middle East, Central & Eastern Europe, and the far-flung places of the African continent; and as of recently Australia. Throughout past years he has been active as regular presenter on PMI Annual gatherings, delivering several world-class workshops.
About the Organizer / Who we are & what we do
KTC International is a training & consulting firm, specializing in bringing leading international speakers to cities across Europe. Our events aim to help delegates and their organizations to achieve strategic goals by proper implementation of project management tools & techniques, smooth business change and use of technology.
People presenting at our events are those who set the global standards and include coveted PMI Global Congress speakers, such as Dr. Prasad Kodukula, Karl Muenchow, Liam Dillon, Dr. Richard Graham or Roger Burlton, among many others.
KTC International was established in 2003 with headquarters in Budapest, Hungary. With a track-record spanning over 14 years, we have been instrumental in organizing over 500 different congresses, conferences, forums, round-tables, seminars, workshops and specialized in-house events, that gathered more than 10,000 people in total.
For more information visit: www.ktc-international.hu
Some of our other recent events
Workshop Participation Fees / reserve your place now
STANDARD Individual SEMINAR PARTICIPATION FEE
1,295€
Individual Early-bird Fee with 20% discount
1,036€
Group "3+1 free" early-bird fee with 25% discount
971€
Event FAQS / find your answers
Yes, the seminar is globally accredited and provides 16 PDUs. The PMI Talent Triangle PDU distribution is:
Technical Project Management: 0
Strategic & Business Management: 0
Leadership: 16
This seminar is interactive and highly pragmatic workshop, designed as combination of
Short theoretical presentations grouped in 8 sub-sessions over the course of 2 days
Practical, hands-on exercises and discussions with the audience, after each sub-session
All registration fees are gross and no additional taxes or hidden charges shall be applied. The registration fee covers the following items:
Participation in all sessions
Pre-course survey to help the Speaker customize the content of the event
A course hand-book and other materials
Electronic copy of all presentation slides and other media
Lunch and coffee-breaks during both daysCertificate of Attendance, awarding 16 PDUs to PMI credential holders
Yes, there are several packages available to organizations sending multiple people. Click on DOWNLOAD PDF REGISTRATION FORM tab above for details.
3+1 early-bird discount (25%) for 4 delegates, until July 31, 2020
4+1 group discount (20%) for 5 delegates, after the early-bird expiery
Event Location
Congress Center Antunovic
Zagrebacka avenija 100 A,
10090 Zagreb, Croatia
+385 (0) 1 2041 121