May 11-12, 2020


Virtual / Online Space

Audience size

12 People

Workshop Leader

Rick Graham, PhD, PMP

Effective Project Team Communication in the New Virtual World / 2 days of practical and interactive learning sessions

Workshop Focus:

Understand the principles and practice of effective communication in a Virtual / Online setting

Assess how you communicate and what the skill gaps are; then practice improvements

Design and deliver powerful & concise messages and practice with peers

Learn how to effectively communicate in a range of typical situations, such as team meetings, reporting, persuading, negotiating and resolving issues

Leverage the effectiveness of your interaction with other virtual parties, whether they be customers, senior managers, team members or other stakeholders


In today’s volatile, uncertain, complex and ambiguous business world, successful organizations are those that have the leadership and the skills to adapt rapidly.

Recent events have brought this forcefully home

To add to the challenges, we live in a project-driven, complex and global business environment, in which the traditional hierarchical lines of structure, authority and reporting no longer have the central importance that they once had. Instead, successful companies have realized that project-based teams spanning networks across functional, global, and seniority divides are required if they are to meet the ever-increasing challenges of delivering high complexity projects on time and in a competitive environment.

Whereas once technical skills were sufficient, recent reports have highlighted communication skills, as one of the biggest skills gap experienced by today’s Project Team. And the reality is that this communication is of necessity now largely in the virtual world.

This workshop is designed to address that skills gap, and provides participants with not only solid knowledge, but practical communication tools, techniques and skills that they can use immediately.

Why attend this course if you are a Project / Program Manager?
The biggest skills gap faced by programs and projects in this complex and global business world is communication. Project managers spend 90% of their time communicating, and there is a direct correlation between excellent communication and project success. For projects to be successful, managers need to adapt quickly and efficiently to challenges and opportunities presented by this new and required virtual communication environment. This course gives project and program managers the skills to do this.

Why attend this course if you are an Engineer or other Technical Specialist?
It has been said that ‘communication’ is what is understood by your audience. And unfortunately, messages are often lost or misunderstood during the process of communication. Great communicators have the critical skills necessary to ensure not only that the intended message is understood, but also that the message is persuasive. The virtual communication world presents additional challenges, but also opportunities for those with the skills and the confidence to adapt to it. This course provides you with the essential skills and practice so that you are confident in using them.

What are the Business Benefits for your organization?
Poor communication is a common feature of failing projects and programs. And communication is not just words –communication must also persuade, negotiate, resolve conflict, get stakeholders on side, convey powerful messages. Virtual communication presents additional challenge, but it also presents opportunity for the organizations able to quickly adapt to the new environment. This course will give your teams the confidence and skills that they need to effectively and successfully communicate in our new virtual world.

Who Should Attend this Workshop?

∙ Project / Program Managers
∙ Project Team Members
∙ PMO Leads
∙ All others interested in improving their communication skills in both face-to-face and virtual environment

This workshop awards 14 PDUs to PMP® certified and other PMI® credential holders

Technical Project Management 0 0 0 0 0 0 0
Strategic & Business Management 0 0 0 0 0 0 0
Leadership 14 14 14 14 14 14 14
PDU Total 14 14 14 14 14 14 14

Key Facts about this Virtual Instructor-Led Workshop:

1. Takes place in an online space and in real time. By using Zoom® it is possible to mimic the physical classroom environment almost entirely, while adding a layer of learning experience not common in a physical class setting.

2. Flawless technical functionality. While there is no replacement for the fresh coffee & croissants you get on a physical event, Zoom® offers a rich set of user-friendly features.

3. No software installation required. The platform works with every major browser and requires no administrative rights. This is important for people who use corporate laptops, with increased security management and do not have administrative permissions to install software or apps on their computers.

4. Low bandwidth. Zoom® requires very low bandwidth, even with FHD live video-stream enabled. This functionality allows for crystal clear picture quality and uninterrupted sessions, which is absolutely essential for a quality virtual training delivery.

5. Rich & fun learning environment. In addition to the omnipresent PowerPoint, virtual offers additional tools, that make this type of training engaging and fun. For example, a chat-box that participants can use to communicate with each other, without interrupting the presenter or others. A Break-Out rooms feature, allowing for focused work-tasks in micro-teams. Ability to demonstrate to the group virtually anything, by using the screen-share functionality.

6. Greater interaction between participants. In the virtual environment, you can send questions to the instructor via chat-box tool and communicate with other participants without interrupting the presenter’s flow. This way you allow the presenter to instantly react to your questions, without having to interrupt the flow. Instead, the instructor sees the question in a pop-up and reacts accordingly.

7. Resembles real-life better than a physical classroom. By doing everything virtually, participants not only learn the subject of the training course, but also practice to work virtually as a team, which is an added benefit, compared to a physical classroom training. This way, the class is more directly linked to the real job.

8. Use of real-world / real-projects data. Virtual workshop is much more likely to use examples from participants’ real business / projects. For example, instead of using ‘post-it-notes’ to create a simple project schedule, in a virtual training participants will typically work on a real project schedule using screen-share functionality to demonstrate a schedule for a real project they’re currently working on. By doing so they can improve this schedule based on their new skills. Thus, this type of exercise directly helps participant’s real business and goes way beyond a simple training exercise.

9. Virtual setting removes barriers. In a physical classroom some people will be always reluctant to be “put on the spot” and may feel a nuisance having to present in front of a group. This barrier may not be completely eliminated in a virtual training, but it is significantly lesser, with people generally feeling more relaxed.

10. Significantly lower cost. Not having to account for major cost items, such as a conference room rental, food & drinks, airfare, hotel accommodation and (international) travel allows us to dramatically lower the fees we otherwise charge. In some cases, the price of attending a virtual class vs. physical one may be as much as 50% lower.


Welcome ∙ by your ∙ Workshop Leader

Dear participant,

The world is changing rapidly and we’re doing our very best to address these challenges as quickly and adequately as humanly possible, in these turbulent times.

After more than 12 years of regularly visiting the beautiful city of Zagreb, now I will be addressing you in the virtual space.

It’s a different “beast”, yet a very fun and effective way to learn, share and engage with peers.

I am looking forward to meeting you on MAY 11th, this time live online!

Warm regards,
Rick Graham, PhD, PMP
Founder and Managing Director
Graham & Partners

Seminar schedule / book it now

Welcome & intro

We’d love to serve you coffee & croissants, but this time we’ll have to do without it. If your favorite coffee mug is filled and you’re all set, this brief initial session will serve the purpose of saying hello to one another. The instructor will lay down the 2-day action plan and walk you through the key learning objectives.

SESSION 1: Setting the Scene
· The importance of great communication
· The building blocks of communication
· Different modes of communication:
- Customers
- Senior Management
- Team
- Other Stakeholders
· The Virtual environment

SESSION 2: Communication Skills
· What is communication?
· Communication Intelligence
· Barriers to communication
· Cultural issues
· What you say vs. how you say it vs. body language
· Active Listening
· Problem solving & resolving conflicts
· Knowing yourself
· Empathy – seeing things from the other parties perspective
· How small things can make a difference

>>> Break time @ 10:15 <<<

Half-time break

We’d normally call this a “Lunch with Speaker and Delegates”. While we can’t serve you lunch, you can choose to have a lunch together with a selected one or more people, using the communication tools the software platform provides. Enjoy!

SESSION 3: Virtual Collaboration & Leadership
· Virtual team challenges and advantages
· The 6 skills of virtual collaboration
· Planning for virtual collaboration
· Being a great virtual leader
· Managing people in the virtual world

SESSION 4: Effective Presentation
· Presentation Planning
· Constructing an effective & compelling presentation
· Delivering the message
· Handling questions
· Dealing with a ‘hostile’ audience
· Sources of authority (where there may be limited ‘actual’ authority)

>>> Break time @ 14:15 <<<

The end of Day 1

Day 1 Re-cap

Your instructor will briefly reflect on the key learning points of Day 1 and outline the goals for the Day 2.


SESSION 5: Modes of Communication
· Team meetings & team building
· Managing people
· Reporting
· Delivering bad news(!)
· Negotiation
· When to use writing as follow up and how

SESSION 6: Communicating with Customers
· What do customers want?
· High impact meetings
· Structuring & controlling questions

>>> Break time @ 10:15 <<<


We’d normally call this a “Lunch with Speaker and Delegates”. While we can’t serve you lunch, you can choose to have a lunch together with a selected one or more people, using the communication tools the software platform provides. Enjoy!


SESSION 7: Communicating with Senior Management
· What does senior management want?
· Senior management communication styles
· Dealing with tough approaches
· Building relationships
· The importance of delivering on promises
· The elevator pitch

SESSION 8: Communicating with Internal Stakeholders
· Influencing without authority
· Organizational collaboration and its effect on the customer experience
· Doing your homework

CLOSING SESSION: Re-caps & Where to Start
· Summary
· Action plan

>>> Break time @ 14:15 <<<

The end

Workshop Leader / meet your instructor

Richard "Rick" Graham, PhD, PMP

Founder and Managing Director | Graham & Partners

RICK GRAHAM has been involved in projects for over 20 years. He has been active with a wide range of industries, including pharmaceuticals, chemicals, engineering and manufacture, construction, information systems and telecommunications and has held senior roles in Astra Pharmaceuticals, Eli Lilly, IMC and British Alcan.

Rick has a special interest in the risk and recovery aspects of projects, as well as in project contracting. He teaches a module of the MBA and Operational Research courses of a major UK business. Rick is a certified Project Management Professional® by PMI® and is a member of PMI’s Risk Management Special Interest Group.

Rick is a popular key-note speaker and course facilitator on the number of project management topics, including Risk, Governance, Financial Aspects and Recovery of Projects, as well as Program & Portfolio Management.

His recent assignments include delivering project consultancy and management training work for British Telecom, Deutsche Telecom, BP, Bechtel Corporation, Dubai Construction Authority, Vodafone, Siemens, Skanska, Tetrapak, Microsoft, Nokia, Ericsson, Gazprom and Intesa Sanpaolo Group among others. Rick is also a certified lawyer and certified public accountant in the UK.

Rick is well-known to PMI communities in his home country of UK, Belgium, Finland, Germany, the Netherlands, Norway, Sweden, Switzerland and the US. He's also actively presenting in Middle East, Central & Eastern Europe, and the far-flung places of the African continent; and as of recently Australia. Throughout past years he has been active as regular presenter on PMI Annual gatherings, delivering several world-class workshops.

About the Organizer / Who we are & what we do

KTC International is a training & consulting firm, specializing in bringing leading international speakers to cities across Europe. Our events aim to help delegates and their organizations to achieve strategic goals by proper implementation of project management tools & techniques, smooth business change and use of technology.

People presenting at our events are those who set the global standards and include coveted PMI Global Congress speakers, such as Dr. Prasad Kodukula, Karl Muenchow, Liam Dillon, Dr. Richard Graham or Roger Burlton, among many others.

KTC International was established in 2003 with headquarters in Budapest, Hungary. With a track-record spanning over 14 years, we have been instrumental in organizing over 500 different congresses, conferences, forums, round-tables, seminars, workshops and specialized in-house events, that gathered more than 10,000 people in total.

For more information visit:

Some of our other recent events

Workshop Participation Fees / reserve your place now

STANDARD Individual Fee

Valid for 1-3 delegates
Standard price

PMI / IIBA Member Fee

Valid for 1-3 delegates
Savings: €50 per delegate

Register now / dont mıss this event!

Event FAQS / find your answers

Yes, the seminar is globally accredited and provides 16 PDUs. The PMI Talent Triangle PDU distribution is:

Technical Project Management: 0

Strategic & Business Management: 0

Leadership: 14

This seminar is interactive and highly pragmatic workshop, designed as combination of

Short theoretical presentations grouped in 8 sub-sessions over the course of 2 days

Practical, hands-on exercises and discussions with the audience, after each sub-session

All registration fees are gross and no additional taxes or hidden charges shall be applied. The registration fee covers the following items:

Participation in all sessions

Pre-course survey to help the Speaker customize the content of the event

A course hand-book in PDF and other materials

Electronic copy of all presentation slides and other media

Certificate of Attendance, awarding 14 PDUs to PMI credential holders

Yes, 25% for 4 participants. Click on DOWNLOAD PDF REGISTRATION FORM tab above for details.

Contact Us / get in touch now for registering or other info